Email from Reckon Accounts Hosted and now the file is locked as it can't send it. It will not stop

Kim McFarlane
Kim McFarlane Member Posts: 11 ✭
edited August 2017 in Accounts Hosted
I have just tried to email from Reckon Accounts Hosted and now the file is locked as it can't send it. It will not stop or cancel the process. HELP

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,380 Community Manager Community Manager
    edited August 2017
    Hi Kim,

    Could you please try ending the session from within the Hosted control panel then log out (use the logout option in the top right). Once you've done that, close your browser and head back into Hosted.

    Let me know how you get on
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  • Kim McFarlane
    Kim McFarlane Member Posts: 11 ✭
    edited August 2017
    Good Morning Rav.  I had already tried that, which is why I sent the Help request.  This was late last night though, and I have since logged in and it seems to have reset now.  Thankyou.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,380 Community Manager Community Manager
    edited August 2017
    Thanks for letting me know Kim,

    Sing out if you have any further trouble.

    Cheers
    Rav
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