Email hanging

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
This has been  happening for the last few weeks. When we send Invoice emails every Monday the system hangs after sending one or two emails. It starts again the next day and again hangs after one or two emails. this is clearly affecting our business
Photo of Katherine Smith

Katherine Smith

  • 550 Points 500 badge 2x thumb
  • quite frustrated

Posted 5 years ago

  • 1
Photo of Gary Price

Gary Price

  • 2,252 Points 2k badge 2x thumb
Hi Katherine, not a solution to your exact problem, but I have overcome my email concerns by adopting another way of sending them. Instead of clicking on the email button I click on print instead.  The invoice opens as normal as a PDF.  In my PDF reader (Foxit) I have the option to email the PDF. I click on email and it attaches to my default email client and I email direct from there.  I find it much more reliable that using the Reckon email, and if anything is amiss it bounces back to my email and not Reckons.
Photo of Katherine Smith

Katherine Smith

  • 550 Points 500 badge 2x thumb
Many thanks. that is probably the work around. 

This conversation is no longer open for comments or replies.