email in Reckon hosted not working

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  • Question
  • Updated 5 months ago
  • Answered
emailing invoices, statements etc no longer working. I have tried email to myself and I am not receiving either. Nothing has changed in our office environment. Any ideas?
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sue maxwell

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Posted 5 months ago

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Rav, Community Manager

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Hi Sue,
Have you checked your Junk/Spam email folder just to check if they've been diverted there?

Is there any difference if you exit your file and then logout in full before trying again?
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sue maxwell

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I haveĀ  checked, tried emailing to 2 different email addresses too. This has gone on for a few days again. Was wondering if it could be some sort of security setting...??

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sue maxwell

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not receiving Reckon reports via email either
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Rav, Community Manager

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That sounds rather odd. Could you please give us a buzz on 1300 799 150 so we can have a technician take a closer look into this with you
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sue maxwell

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I will call in the morning as I have to leave the office now. thanks Sue