Email not working from Reckon hosted

Alanna_10102144
Alanna_10102144 Member Posts: 5
edited June 2020 in Accounts Hosted
I have not been able to email invoices from Reckon Hosted since yesterday?  Is this a wider problem for everyone? The helpline is not answering.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2019
    Hi Alanna,
    What is happening specifically when you attempt to send emails from Hosted?
    Are you encountering a specific error message etc?


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  • Alanna_10102144
    Alanna_10102144 Member Posts: 5
    edited June 2020
    No error messages. The email window appears and I press send. The window then disappears. And the email never arrives...

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2019
    Out of curiosity, are the recipients that aren't receiving the email(s), Bigpond email address holders? ie. @bigpond.com


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  • Alanna_10102144
    Alanna_10102144 Member Posts: 5
    edited June 2019
    I am actually only sending to our own email so that I know if they are being received or not (I always do this and then forward them onto the customer from there) and our email address is a bigpond.net.au . Note we are sending and receiving other emails okay from that address though
  • Sarah_9702968
    Sarah_9702968 Member Posts: 5
    edited August 2019
    Im having the same issues.

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2019
    Alanna - have you checked if its just that the window has gone behind the other windows?  when in the Hosted screen - after hitting send... if you press Alt + the PageUP key does the email window come to the front?
  • Lyn_7052212
    Lyn_7052212 Member Posts: 19
    edited June 2019
    I tried to send payslips today and it appears that the problem is with the bigpond addresses.  What do you suggest Rav ?
  • Lawrie Sewell
    Lawrie Sewell Member Posts: 5
    edited June 2019
    I'm have the same problem, from desk top and laptop, help 
  • Alanna_10102144
    Alanna_10102144 Member Posts: 5
    edited June 2019
    Hi Linda, thanks for that tip, I tried it but there aren't any hidden windows and still no luck sending emails

  • Trevor Hynds
    Trevor Hynds Member Posts: 1
    edited June 2019

    I am also not able to export to excel.  Error message reads ""Excel could not open the data file."
  • Bruce
    Bruce Member Posts: 439 Professional Partner Professional Partner
    edited June 2020
    I am also having the same problem - invoices/pay slips to bigpond addresses not going through
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2019
    Hi guys,
    Thanks very much for your reports on this.
    I've just put up a post on this as well here which will provide some info but we're continuing to push this on our end.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Alanna_10102144
    Alanna_10102144 Member Posts: 5
    edited June 2019
    Thank you for following up. Emails are now back working this morning.
  • Lawrie Sewell
    Lawrie Sewell Member Posts: 5
    edited June 2019
    Yes we are up and running too, thank you :)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2019
    That's great news, thanks for letting me know guys.
    I don't think we're quite out of the woods yet so we're still monitoring this situation very closely.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.