Email not working from Reckon hosted
Alanna_10102144
Member Posts: 5 ✭
I have not been able to email invoices from Reckon Hosted since yesterday? Is this a wider problem for everyone? The helpline is not answering.
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Comments
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Hi Alanna,
What is happening specifically when you attempt to send emails from Hosted?
Are you encountering a specific error message etc?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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No error messages. The email window appears and I press send. The window then disappears. And the email never arrives...
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I am actually only sending to our own email so that I know if they are being received or not (I always do this and then forward them onto the customer from there) and our email address is a bigpond.net.au . Note we are sending and receiving other emails okay from that address though0
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Im having the same issues.
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Alanna - have you checked if its just that the window has gone behind the other windows? when in the Hosted screen - after hitting send... if you press Alt + the PageUP key does the email window come to the front?0
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I tried to send payslips today and it appears that the problem is with the bigpond addresses. What do you suggest Rav ?0
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I'm have the same problem, from desk top and laptop, help0
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Hi Linda, thanks for that tip, I tried it but there aren't any hidden windows and still no luck sending emails
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I am also not able to export to excel. Error message reads ""Excel could not open the data file."0 -
I am also having the same problem - invoices/pay slips to bigpond addresses not going through0
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Thank you for following up. Emails are now back working this morning.0
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Yes we are up and running too, thank you0
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That's great news, thanks for letting me know guys.
I don't think we're quite out of the woods yet so we're still monitoring this situation very closely.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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