Email payslip error

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  • Question
  • Updated 1 month ago
when i email payslips - it takes over 15 minutes to prepare file - then it wants to email the last 3 months of payslips - not just the one week that i have loaded . does anyone have any suggestions , thank you
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Janene Dawney

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Posted 11 months ago

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Kate Lindrea

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Following, I am also having this issue
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Dianne Metcalfe

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So am I...after putting the current pay week in the first screen, it still wants to send the last three months.  There must be a way around this - just haven't found it yet.
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Alexander McKeown, Technical Support Officer

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Dear Janene, Kate and Dianne,
Previous payslips can load in the Send Forms screen when you select a larger date range and prepare it by mistake. You can delete them by selecting one, then pressing the delete button - this does mean you will have to (unfortunately) delete one at a time, but this should clear out the list and prevent it from loading again, assuming you make sure the date range is small enough the next time you prepare forms to send.