EMAIL RECIPIENT BOX NOT SHOWING

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  • Updated 7 months ago
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EMAIL BOX NOT THERE - I am trying to email a report from Reckon but the usual box that appears in my other company files to enter the recipient into is not appearing - therefore I can not email the reports without exporting and then sending
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Broni K Beerling

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Posted 7 months ago

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Luke, Employee

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Hi Broni,

Sometimes the box can become hidden in the background.

Please press Alt + Page Down (not the arrow pointing down) together on your keyboard if that doesn't work try Alt + Page Up. One of these sequences should allow the box to appear on the forefront.

If the above does not work, please log out of Hosted (File > Exit). Click on the Control Panel > Log off remote sessions > ensure your session is logged off. Log back in and try again.

Hope this helps.

Luke.
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Broni K Beerling

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luke 

i have tried both options - still no box to be seen anywhere 
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Luke, Employee

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Hi Broni,

Please try rebuilding the data file.

To do this go to File > Utilities > Rebuild Data.

After it has completed, try again.

Luke.