Email - Sent confirmation issues

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  • Updated 1 year ago
This has been a contentious issue it appears but I have not really been able to find an up to date response.

Is there any way that Accounts Hosted customers are able to extract email send confirmations?

We now have had several occasions where clients / employees have complained that they have not received their documentation and without any proof of sending the documentation, it is a bit hard to push back on them.

I understand that we can CC ourselves but that cannot be the only solution. What about when the email address they provided is invalid? How would we be able to see that from CC'ing ourselves?

Contacting clients constantly to ensure that they have received the invoice is also time consuming and I do not think it should be the get out of jail solution.

Any thoughts or updates?
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J White

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Posted 3 years ago

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Andrew

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The short harsh answer is no, not at this time. Reckon keeps saying something is 'coming' but until then the answer is no.......


Others on here just don't use the email feature within hosted to email clients, they email the invoice to themselves and then forward to the client, adjusting the email as they see fit, enabling delivery receipts etc. This is also their record of the email being 'sent'.
(Edited)
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J White

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Hi Andrew,

thank you.

Concerning that, from what I can gather on the forum, this 'coming' is already at least 2 years old.

It sounds like I will be implementing the same 'solution' until further notice.
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Andrew

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Yes its been a long asked 'feature' in Hosted that has been 'coming' for a few years now. Same as invoice numbers in the email subject line!

The best part is, if/when Reckon fixes this issue in Hosted, you can just switch back to using that and stop emailing/forwarding.

Its not the best solution, but its cheap and can be done today. Just burns up a bit of time :/
On the point of Attaching invoice numbers on email, Cosmic mobile invoice is already handling this issue .Cosmic Invoice is Free to use .This offer is will be offered for a while .
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Adrian

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There is a log in hosted for emails that have been sent.

Click the Download Files button

Goto Q:\Log folder

In the folder there is a log for emails that have been sent.

QBMailClient_xxxxxxxx.log  where xxxxxxxx will be the date email sent.

eg.

=================================================
1:35:29 PM sending...
=================================================
mail.From = accountshosted@reckon.com
mail.To = me@outlook.com.au
mail.CC = 
mail.Bcc = 
mail.Subject = Remittance advice from My Company
mail.ReplyTo = mycompany@optusnet.com.au
mail.Send = AWS SendRawEmail .....
mail.ReturnPath = accountshosted@reckon.com
mail.MessageId = 0100026a68d2d57b-29e90504-bc03-4444-ba35-e19bc3a46025-000000


Adrian
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John Graetz

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Out of curiosity Andrew, have you ever had instances where those emails that you are sending to yourself, haven't arrived?  John L G
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Andrew

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Lucky for me John, my hosted usage is the bare minimum.

Sorry, I should have said the amount of 'missing' emails reported on here is disproportion to what I've seen in other accounting software sending methods.

I mean we all know it's the client 101 excuse for not paying a invoice isn't it!? Oh I didn't get it!
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F1Aussie

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I have recently been using reckon accounts hosted 2017 and have had no end of problems with emails saying they have been sent and not getting delivered at the other end. This issue could be a deal breaker for some businesses or customers. They say they are sent by the program but i have cc'd myself into them when i send invoices and statements and i find that only i only get between 25 to 33 percent of them coming through so i have to assume that the customers are not receiving them either. At times i have re-sent numerous times and i only get one confirmation that it has been sent but then the customer complains they have received it three times.Surely there must be a solution for this, it is 2018 and it seems it has been an issue for a number of years!
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John Graetz

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Alas F1Aussie, the woes continue, as you have found out and there has, to my understanding, not yet been any indication from Reckon that this close to a satisfactory resolution.  However, all is not lost.  I suggest you get in touch with Chandra of Cosmic Innovations (see his post above) who has a solution which should be able to do everything that you want.
John L G
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F1Aussie

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Hi John, thanks for the reply.  i will look into your suggestion above.Cheers