This has been a contentious issue it appears but I have not really been able to find an up to date response.
Is there any way that Accounts Hosted customers are able to extract email send confirmations?
We now have had several occasions where clients / employees have complained that they have not received their documentation and without any proof of sending the documentation, it is a bit hard to push back on them.
I understand that we can CC ourselves but that cannot be the only solution. What about when the email address they provided is invalid? How would we be able to see that from CC'ing ourselves?
Contacting clients constantly to ensure that they have received the invoice is also time consuming and I do not think it should be the get out of jail solution.
Any thoughts or updates?
Is there any way that Accounts Hosted customers are able to extract email send confirmations?
We now have had several occasions where clients / employees have complained that they have not received their documentation and without any proof of sending the documentation, it is a bit hard to push back on them.
I understand that we can CC ourselves but that cannot be the only solution. What about when the email address they provided is invalid? How would we be able to see that from CC'ing ourselves?
Contacting clients constantly to ensure that they have received the invoice is also time consuming and I do not think it should be the get out of jail solution.
Any thoughts or updates?
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466 Points
Posted 3 years ago
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22,222 Points
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466 Points
Hi Andrew,
thank you.
Concerning that, from what I can gather on the forum, this 'coming' is already at least 2 years old.
It sounds like I will be implementing the same 'solution' until further notice.
thank you.
Concerning that, from what I can gather on the forum, this 'coming' is already at least 2 years old.
It sounds like I will be implementing the same 'solution' until further notice.
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22,222 Points
Yes its been a long asked 'feature' in Hosted that has been 'coming' for a few years now. Same as invoice numbers in the email subject line!
The best part is, if/when Reckon fixes this issue in Hosted, you can just switch back to using that and stop emailing/forwarding.
Its not the best solution, but its cheap and can be done today. Just burns up a bit of time :/
The best part is, if/when Reckon fixes this issue in Hosted, you can just switch back to using that and stop emailing/forwarding.
Its not the best solution, but its cheap and can be done today. Just burns up a bit of time :/
On the point of Attaching invoice numbers on email, Cosmic mobile invoice is already handling this issue .Cosmic Invoice is Free to use .This offer is will be offered for a while .
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3,640 Points
There is a log in hosted for emails that have been sent.
Click the Download Files button
Goto Q:\Log folder
In the folder there is a log for emails that have been sent.
QBMailClient_xxxxxxxx.log where xxxxxxxx will be the date email sent.
eg.
=================================================
1:35:29 PM sending...
=================================================
mail.From = accountshosted@reckon.com
mail.To = me@outlook.com.au
mail.CC =
mail.Bcc =
mail.Subject = Remittance advice from My Company
mail.ReplyTo = mycompany@optusnet.com.au
mail.Send = AWS SendRawEmail .....
mail.ReturnPath = accountshosted@reckon.com
mail.MessageId = 0100026a68d2d57b-29e90504-bc03-4444-ba35-e19bc3a46025-000000
Adrian
Click the Download Files button
Goto Q:\Log folder
In the folder there is a log for emails that have been sent.
QBMailClient_xxxxxxxx.log where xxxxxxxx will be the date email sent.
eg.
=================================================
1:35:29 PM sending...
=================================================
mail.From = accountshosted@reckon.com
mail.To = me@outlook.com.au
mail.CC =
mail.Bcc =
mail.Subject = Remittance advice from My Company
mail.ReplyTo = mycompany@optusnet.com.au
mail.Send = AWS SendRawEmail .....
mail.ReturnPath = accountshosted@reckon.com
mail.MessageId = 0100026a68d2d57b-29e90504-bc03-4444-ba35-e19bc3a46025-000000
Adrian
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22,222 Points
True Adrian, there is *those* log files.
But its not very friendly, doesn't proactivity tell you when something failed (who has time to go review the log file after sending each email, thats the email servers job) and is a nightmare to find that 'invoice email' you sent to a client last week in the sea of all the other emails you might have sent at the time, plus this log means NOTHING to end users to prove something was sent.
If I sent this log to a client to say, Hey here's that email I sent you last week you said you didn't get. They would be like what is this crap!? Where is the email and invoice?
Even to me, this log tells me that RA spat out a email. It doesn't tell me if the email really was sent, received or bounced back as an incorrect address or had an invoice attached etc.
I'm perplexed by the amount of emails that go 'missing' from Hosted, I've been using emails for over a decade, I could count the amount of lost emails on one hand, and that includes both personal and business emails!
But its not very friendly, doesn't proactivity tell you when something failed (who has time to go review the log file after sending each email, thats the email servers job) and is a nightmare to find that 'invoice email' you sent to a client last week in the sea of all the other emails you might have sent at the time, plus this log means NOTHING to end users to prove something was sent.
If I sent this log to a client to say, Hey here's that email I sent you last week you said you didn't get. They would be like what is this crap!? Where is the email and invoice?
Even to me, this log tells me that RA spat out a email. It doesn't tell me if the email really was sent, received or bounced back as an incorrect address or had an invoice attached etc.
I'm perplexed by the amount of emails that go 'missing' from Hosted, I've been using emails for over a decade, I could count the amount of lost emails on one hand, and that includes both personal and business emails!
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23,962 Points
Out of curiosity Andrew, have you ever had instances where those emails that you are sending to yourself, haven't arrived? John L G
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22,222 Points
Lucky for me John, my hosted usage is the bare minimum.
Sorry, I should have said the amount of 'missing' emails reported on here is disproportion to what I've seen in other accounting software sending methods.
I mean we all know it's the client 101 excuse for not paying a invoice isn't it!? Oh I didn't get it!
Sorry, I should have said the amount of 'missing' emails reported on here is disproportion to what I've seen in other accounting software sending methods.
I mean we all know it's the client 101 excuse for not paying a invoice isn't it!? Oh I didn't get it!
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90 Points
I have recently been using reckon accounts hosted 2017 and have had no end of problems with emails saying they have been sent and not getting delivered at the other end. This issue could be a deal breaker for some businesses or customers. They say they are sent by the program but i have cc'd myself into them when i send invoices and statements and i find that only i only get between 25 to 33 percent of them coming through so i have to assume that the customers are not receiving them either. At times i have re-sent numerous times and i only get one confirmation that it has been sent but then the customer complains they have received it three times.Surely there must be a solution for this, it is 2018 and it seems it has been an issue for a number of years!
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23,962 Points
Alas F1Aussie, the woes continue, as you have found out and there has, to my understanding, not yet been any indication from Reckon that this close to a satisfactory resolution. However, all is not lost. I suggest you get in touch with Chandra of Cosmic Innovations (see his post above) who has a solution which should be able to do everything that you want.
John L G
John L G
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90 Points
Hi John, thanks for the reply. i will look into your suggestion above.Cheers
