Email Service Connection Error Message

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  • Updated 2 years ago
We are running Premier Manufacturing and Wholesale 2016.  Since upgrading to 2016 I decided to take advantage of the ability to send emails from my gmail account instead of having to use Outlook.  Having made the changes in preferences I now receive the error message below.

It does not occur every time I try to email and it doesn't matter what I am trying to email.  If I go ok and then try to send again it will usually go through.  I would like to get away from using Outlook but I can't switch everyone over with this happening.  Using Thunderbird as my email software - though Reckon doesn't seem to use it. 

Also - everytime I log into Reckon I have to re-enter the email password - never had to do this with Outlook.  Anyone have any ideas?
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Carrie

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Posted 3 years ago

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Albert Zito

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Hi Carrie, any luck resolving this issue?
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Jay Jay, Employee

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Hi Carrie, 
With Gmail web mail setup, due to the Gmail security settings there are additional configurations required to make it work smoothly, please see blow link. 
http://kb.reckon.com.au/issue_view.asp?ID=5379
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Anton Strauss

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I really like point 4 of the instructions:
Scroll down till you see Allow less secure apps

Why in 2017 is Reckon Accounts a less secure app, considering it is an accounting software, it should be very secure? Or am I wrong?
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Jay Jay, Employee

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Sorry, we have no answers to this question, I guess you need to ask google why.