Emailed reports not being received by Outlook

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  • Updated 3 years ago
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  • (Edited)
Hi, just recently whenever I email an excel report to my outlook address I am not receiving it.  I have sent the same report to my gmail account and received ok so it appears to be a setting in outlook that is blocking the report coming through - does anyone know what to change?  I'm running office 2013.  thanks in advance
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VM

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Posted 3 years ago

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Rav, Community Manager

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Hi VM,

Are the emails being diverted to a Junk/Spam folder by any chance?
Have you previously been receiving emails successfully to this account from Hosted? 

Are you able to make accountshosted@reckon.com a trusted address and retry?
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VM

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You champion! Yes, I had received excel reports via outlook email address previously but it had recently stopped.  I had already checked junk/spam and reports were not there BUT have now added accountshosted@reckon.com as trusted address and tada!!  working again. thanks a bunch. :)
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Rav, Community Manager

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Awesome! Thanks for letting me know :)

Cheers
Rav
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Stella Carr, Accredited Partner

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Sounds to me like the attachment is being stripped off by Nanny Microsoft.  Have a look at your security settings in Outlook I would suggest.

Stella