Emailing from Reckon Accounts Hosted

  • 2
  • Problem
  • Updated 4 weeks ago
We're having some issues with emails not coming through from Reckon this morning. Is this a known issue?
Photo of Jess Rice

Jess Rice

  • 160 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 2
Photo of Rav

Rav, Community Manager

  • 79,834 Points 50k badge 2x thumb
Hi Jess,
Can you give us some info on what is happening for you please.
Which forms from Hosted does this affect? ie. invoices, payslips, etc.

Are no emails at all being received or only some?

Have the spam/junk email folders for the intended recipients been checked and/or is accountshosted@reckon.com listed as a 'Safe Sender' etc?
Photo of Jess Rice

Jess Rice

  • 160 Points 100 badge 2x thumb
Hi Rav,
We have tried emailing purchase orders, customer invoices, etc across three different users. None of the emails are coming through. 
We are sending them to our own emails, and we do so quite regularly without issue.
Photo of Jess Rice

Jess Rice

  • 160 Points 100 badge 2x thumb
The issue seems to have fixed itself now.
Thanks.