Emailing from Reckon Accounts Premier 2017 using Bigpond

Mia Cranes
Mia Cranes Member Posts: 25 ✭
edited March 2018 in Reckon Accounts (Desktop)
Hi,

I'm using Telstra Webmail on Chrome with a @bigpond.net.au email address and cannot get Reckon (Accounts Premier 2017) to email forms.  I have tried outgoing servers smtp.telstra.com and mail.bigpond.com and ports 465, 587 & 25 and no combination seems to work.  I either get a message saying that my email server cannot be reached or that my username or password are incorrect.  This is on Windows 8.1 Pro.

Any suggestions?

Comments

  • Mia Cranes
    Mia Cranes Member Posts: 25 ✭
    edited March 2018
    Anyone?
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited March 2018
    Hello Mia,

    sorry for the delay in getting back to you on this issue.

    Firstly, please check your setup against our guide in this KB.

    Next, check out our article on this specific issue here.  


    Hope this helps.


    regards,
    John
  • Mia Cranes
    Mia Cranes Member Posts: 25 ✭
    edited March 2018

    Thanks John, I appreciate your response.  Looks like it must be an ISP issue.

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