Emailing from Reckon has stopped working

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  • Problem
  • Updated 2 weeks ago
I am unable to email from Reckon, has ceased working in the last couple of day. No changes have been made to Outlook or email accounts.
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Debra

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Posted 1 year ago

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Rav, Community Manager

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Hi Debra,
What is happening specifically when you try to send an email?

Are you encountering any error messages or anything else when you try?
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Marie Hall

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When I upgraded to Windows 10 a few years back, I was unable to email invoices from my usual email account.  Reckon themselves created a gmail address for me as gmail was compatible with the new windows.  I sent an email yesterday...no problem.  However, today I haven't been able to.

I keep getting an error message saying "Invalid Email Details   Either your Email address or Passwork is incorrect.  If your Email address is incorrect please edit it in your Send Forms Preferences".

I haven't changed a thing.

Marie
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Rav, Community Manager

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Hi Marie,
Are you able to re-enter your email credentials into Reckon Accounts and see if that jump starts things for you or check what is currently populated in the webmail settings.
Edit > Preferences > Send Forms
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Wendy Wildman

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I am having the same issue. Running 2019 Premier, with windows 10. Everytime I turn my computor off or log out of reckon I have to input me password, only this time it is not sending emails from invoice.I have checked the send form for my email addres & the correct password and all is correct. What is my next step.
Regards Wendy