Emailing Invoices

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  • Updated 5 months ago
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Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has happen on a couple of different occasions. The number of invoices sent have been form 15 to 30 invoices sent out in a batch. It is not a lot of invoices to go in a group yet the wrong invoice is sent to the wrong customer and we are not aware it is happening until the customer contact us. So then we don't know who else has been affected, creating a roll on effect of invoices not being received in the first place then when the statement goes out they have no idea of what it is for - does not look good for business.
Also if an email does not reach a client we have no knowledge of the email being returned. I have read other conversations in regard to this problem - has this been addressed?
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Andrea McGregor

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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Its past time this issue was fixed PLEASE RECKON.
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John Graetz

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I totally agree Kevin.  This is both absurd and farcical and a blight on the name of the organisation who is getting the blame for something that only Reckon has control over, yet Reckon is apparently doing nothing about it (on the face of it).
No wonder that Reckon does not produce invoices for annual renewals for which reminder emails are sent out instead.
Does this mean that Hosted users have to follow the example of Reckon, send an email to their customers telling them what they owe and then sending them a paid invoice when payment has been received.  What a joke!!!
John L G.
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Kerrie H

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I think the community area was set up for somewhere we can all commiserate!
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Shaun Maher

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Same issue here, email going to wrong person ,its a bit ordinary when you want to keep your prices private from other customers (builders). It has been happening for a while now and we only become aware when someone lets us know. 
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Rav, Community Manager

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Hi guys,

I certainly hear the concerns and issues this sort of situation presents and its definitely not the experience users should have to go through.

Andrea - while we're aware of batch webmail issues affecting payslips with Reckon Accounts 2017, invoices don't fall into that particular problem and we'd be keen on getting more details around this since it sounds like its a regular occurrence for you.
Can you please give us a buzz on 1300 799 150 so our Support team can look into this further with you.
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Tha same thing has been happening to me, only aware when a customer contacts me.
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We have had invoices be sent out and then that invoice appears on another customers account, customer details have changed (not sure how). Are we able to restrict customers being changed on invoices?
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Has there been any update on this situation?  We've not noticed it for invoices but having same issue for statements.
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Kevin Russell, Accredited Partner

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:( Have you noticed it across other forms like statements?  I'm concerned about payslips as well and have been checking those each time I send them.  However checking every statement is very time consuming.