Emailing Invoices

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  • Updated 9 months ago
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Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has happen on a couple of different occasions. The number of invoices sent have been form 15 to 30 invoices sent out in a batch. It is not a lot of invoices to go in a group yet the wrong invoice is sent to the wrong customer and we are not aware it is happening until the customer contact us. So then we don't know who else has been affected, creating a roll on effect of invoices not being received in the first place then when the statement goes out they have no idea of what it is for - does not look good for business.
Also if an email does not reach a client we have no knowledge of the email being returned. I have read other conversations in regard to this problem - has this been addressed?
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Andrea McGregor

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Posted 2 years ago

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Kevin Russell, Accredited Partner

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Its past time this issue was fixed PLEASE RECKON.
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John Graetz

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I totally agree Kevin.  This is both absurd and farcical and a blight on the name of the organisation who is getting the blame for something that only Reckon has control over, yet Reckon is apparently doing nothing about it (on the face of it).
No wonder that Reckon does not produce invoices for annual renewals for which reminder emails are sent out instead.
Does this mean that Hosted users have to follow the example of Reckon, send an email to their customers telling them what they owe and then sending them a paid invoice when payment has been received.  What a joke!!!
John L G.
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Kerrie H

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I think the community area was set up for somewhere we can all commiserate!
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Shaun Maher

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Same issue here, email going to wrong person ,its a bit ordinary when you want to keep your prices private from other customers (builders). It has been happening for a while now and we only become aware when someone lets us know. 
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Rav, Community Manager

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Hi guys,

I certainly hear the concerns and issues this sort of situation presents and its definitely not the experience users should have to go through.

Andrea - while we're aware of batch webmail issues affecting payslips with Reckon Accounts 2017, invoices don't fall into that particular problem and we'd be keen on getting more details around this since it sounds like its a regular occurrence for you.
Can you please give us a buzz on 1300 799 150 so our Support team can look into this further with you.
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John Graetz

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As you can see Therese, nothing has changed from 11 months ago when you specifically aired your problem, nor is there any imminent likelihood that this will change.  No doubt over that period of time, you have become more and more frustrated.  But, despite all of this, Chandra has a very well priced add-on which should overcome all of your problems.  Have you been in touch with him?  The cost of his add-on is likely to be substantially less than what it would cost you in time, effort and money, to move to another product/system.  You can retain what you have, what you have been using for 10-11 years and get the satisfaction and flexibility that you are seeking. Why not contact him and see what he can do for you?

John L G 

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Kevin Russell, Accredited Partner

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John its a LOT longer than 11 months. I raised this at least three years ago. Not that Im counting. Also you do know the M program has built in email tracking. I dont need to pay for expensive add ons. And I shouldnt need to.
This happened to me last week!! I had a LOT of saving face to so since we deal with some very big companies and you can imagine their reaction when they consider if they got another companies invoice WITH DIFFERENT PRICING what about other companies seeing their invoices. This program is expensive and i understand theres more to these programs than my basic knowledge can ever understand but from a customer point of view and the impact on my very small business this is a huge issue. It simply cannot happen again. 
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Tha same thing has been happening to me, only aware when a customer contacts me.
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We have had invoices be sent out and then that invoice appears on another customers account, customer details have changed (not sure how). Are we able to restrict customers being changed on invoices?