Emailing Invoices

  • 1
  • Question
  • Updated 11 months ago
  • Answered
How can I check if an email has been sent in Reckon Hosted?  Is there a record of this somewhere?
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb

Posted 1 year ago

  • 1
Photo of JO-ANNE

JO-ANNE

  • 2,872 Points 2k badge 2x thumb

Hi Roslyn, I have previously been advised there is no way, but to put your email address in the bcc section, that way you will get an email
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Thanks Jo-Anne, I do bcc my address into the email but in this instance I haven't received the copy so wondering if I accidentally put someone else's email address there by mistake!!!
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 15,952 Points 10k badge 2x thumb
Hi ladies - there is a log file that you can download, open and check... if you use the little toolbox icon and click on the download button - then look for the Log folder - and sort it by date - you will see files called QBMailClient_yyyymmdd.log - you can download these files - then open them up (they are just text files)... they will confirm what emails have been sent for that date?  Hope this helps?  cheers Linda
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Hi Linda, I am looking for an email that was sent in November and the log files only go back a few weeks.  Is there anyway of getting the older log files?  Thanks
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 15,952 Points 10k badge 2x thumb
Hi Rosleyn - I just looked at my current login Log Files folder and I have files going back to 2017.... have you tried sorting them by name or by date to see if they are actually there?  alternatively - do you have more than one Hosted login - maybe the emails were sent using that login instead of the one you are looking at now?  there is a Log folder created for each Hosted login ID that you use?
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
No I'm only using one login.  I just sent an email, went back in to the logs and that is now the only one there ... the other three that were there are now gone!!  The only other files there are verify_rebuild_data.logs but they also do not go back very far.  Is there something in the preferences I need to change in order for the QBMailClient logs to be retained?
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 15,952 Points 10k badge 2x thumb
hmm... sorry - this is a tech support question, I dont know why its behaving differently for you than it does for me - there are no preferences to be set that I know of?
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Thanks Linda I'll contact tech support.  
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Thanks Linda I'll give that a go :)
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Thanks again Linda that worked a treat.  Very strange, I did send the email and bcc it to myself but I have not received a copy of it in my emails ... it must be in cyberspace somewhere ... as long as the recipient has received it I suppose!
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 15,952 Points 10k badge 2x thumb
Great! - Maybe create a rule in your email program that emails from accountshosted@reckon.com should go into a specific folder?  Then maybe they wont go to junk or wherever they went?  Cheers Linda
Photo of Roslyn

Roslyn

  • 1,504 Points 1k badge 2x thumb
Still in cyber space!! :)