Emailing Invoices to Incorrect Customer

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  • Updated 3 months ago
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I am getting more and more phone calls from multiple customers who are receiving other customers emailed invoices. When checking the email address in the customer centre, the correct email address is listed. This is becoming a serious concern for us as we have clients on different pricing structures so it's not a good look receiving another clients invoice. Is anyone else having the same issue? Reckon is there anything we can do to get this rectified?
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Rachel

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Posted 2 years ago

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Kevin Russell, Accredited Partner

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This is a known issue and has been for two years. There is no fix. Oh well
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Rav, Community Manager

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I'm not aware of this being a known issue Kev. Shoot me an email with some more info if you have it. 
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Kevin Russell, Accredited Partner

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Rav you cannot be serious. I have spoken to tech support about this several times over the past four years. One of my clients it would happen every month.
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John Graetz

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Rav, I can recall this problem being discussed in this forum on a number of occasions over the past couple or years or more.
John L G
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Rav, Community Manager

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Hi Rachel,

This does sound concerning. How often would you say this occurs?
Is it the same customers affected on each occasion when you've been alerted to it happening?

Have you lodged a case with our Support team about this as yet? If so, can I grab the case number so I can check out what's been happening.
(Edited)
Does this happen when sending a single invoice or only when emailing bulk invoices?
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Kevin Russell, Accredited Partner

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Yes
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Robert

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Hi Rav
Please respond to this, we need to know why Reckon has been sweeping this under the carpet and if we can expect this to be fixed and if not why not?