Emailing Invoices to Incorrect Customer
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Rachel_7689706
Member Posts: 27 ✭
I am getting more and more phone calls from multiple customers who are receiving other customers emailed invoices. When checking the email address in the customer centre, the correct email address is listed. This is becoming a serious concern for us as we have clients on different pricing structures so it's not a good look receiving another clients invoice. Is anyone else having the same issue? Reckon is there anything we can do to get this rectified?
2
Comments
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Hi Rachel,
This does sound concerning. How often would you say this occurs?
Is it the same customers affected on each occasion when you've been alerted to it happening?
Have you lodged a case with our Support team about this as yet? If so, can I grab the case number so I can check out what's been happening.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Does this happen when sending a single invoice or only when emailing bulk invoices?
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Rav, I can recall this problem being discussed in this forum on a number of occasions over the past couple or years or more.
John L G0 -
Hi Rav
Please respond to this, we need to know why Reckon has been sweeping this under the carpet and if we can expect this to be fixed and if not why not?1
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