Emailing Invoices using Reckon Accounts Plus 2017.

  • 1
  • Question
  • Updated 3 weeks ago
We are using Reckon Accounts Plus 2017 for desktop. Last Friday the program decided to no longer email invoices or purchase orders. When I try to send I get the endlessly circling circle which I allowed to go on for almost 10 minutes once but as soon as I try to interrupt I get the message that Reckon has to close down and I start all over again. Usually the next time I get a message about being unable to print to the printer. Any suggestions?
Photo of Stephen Broad

Stephen Broad

  • 70 Points

Posted 3 weeks ago

  • 1
Photo of brian


  • 806 Points 500 badge 2x thumb
It might be something to do with your settings in Edit/Preferences/Send Forms Stephen.
Or it might be related to your password. I have had the password problem for over two months. I cannot send emailed statements and invoices. I have to print and post them.
Reckon just won't do anything about fixing it. I use Reckon Accounts Small Business on Windows10 and use Gmail. RA wants a password to send these by email but it won't recognise any password I have and Reckon don't seem able to allow me to change or delete this requirement. I have taken the issue up with Google but they say it is not their system, it is Reckon - and as I say, Reckon Support just are not interested.