Emailing payslips not working

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Lynne_8946547
Lynne_8946547 Member Posts: 93 ✭✭
edited July 2020 in Reckon Accounts (Desktop)
I email payslips to my employees every week, and have had no issues until last week.

I get the following error message.
image

I'm not sure what is going on.  The first time it happened was last week (before I upgraded to 2020) and I have tried again today (after I upgraded to 2020).

Help please. Thanks

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  • Gillian_9673196
    Gillian_9673196 Member Posts: 53 ✭
    edited July 2020
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    Lynne, best bet is to call the support 1300 number.  There has been a significant Windows update that has created compatibility issues with Reckon. We have had a horrendous time sorting it out but eventually, I gave the tech support people remote access and they finally got  it working.
  • Lynne_8946547
    Lynne_8946547 Member Posts: 93 ✭✭
    edited July 2020
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    Thanks for your advice Gillian.

    Bizarrely, yesterday afternoon I encountered the "QBPRINT" issue when trying to print a report.  I deleted all the QBPRINT files I found which fixed that problem, but it also seems to have corrected my emailing of payslips problem.

    Possibly a coincidence?

    Lynne
  • Gillian_9673196
    Gillian_9673196 Member Posts: 53 ✭
    edited July 2020
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    that is odd but a definite win

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