Emailing problem

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  • Question
  • Updated 4 years ago
Hi. I'm trying to email an invoice from my Quickbooks program which I hve always been able to do but today it is coming up with a box that says "You need to create a Microsoft Outlook profile. In microsoft windows, go to the Control Panel and open mail. Click show profiles and then click add". As I said I have never had trouble sending the invoices as an email before. The clients I am emailing are listed as contacts in my Windows Live Mail so I do not know what I am doing wrong. I reactivated my quickbooks yesterday, could that have any thing to do with it. Many thanks Kahren
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Kahren Bennett

  • 70 Points

Posted 4 years ago

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Kahren


The answer rests inside your question....  You appear to be using Windows LIVE (for your email program),  whereas the reckon program is expecting MS Outlook as a local prorgam on your PC.  A clue about 'email programs'  can be seen from various other forum questions such as this one:
https://community.reckon.com/reckon/topics/i-cant-email-my-invoices-error-mapi-error-code-00000000-0...




ALSO:  Check the departing comments at the foot of this article:

https://community.reckon.com/reckon/topics/windows-10-will-reckon-desktop-products-be-fully-compatib...

Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"
(Edited)