emailing problems

  • 1
  • Question
  • Updated 11 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Can someone please help with our ongoing issues with emailing invoices.
We have now had all yahoo email accounts NOT Receive invoices at all. not in junk, not in spam just NOT RECEIVED. This year we have had problems with hotmail and gmail also.
This is not good enough anymore.
I want a programme that just does what it is supposed to!
I am not going to email invoices to myself and then to the customer as we have 1000 we send every quarter.
I need a good system , Reckon One does not have the functionality I need, nor MYOB or XERO so i need to stick with this- I have been a long standing customer.
Why should I pay money each year for something that does not do what it is supposed to - this is not fair RECKON nor are you looking after your long term customers.
Please can someone let me know when this is going to be fixed as i have  had enough!
Therese Dabbs
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
  • frustrated still

Posted 11 months ago

  • 1
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb

Hi Therese,

I have an IT company so I am not with Reckon. Your issues sound like they are about your own IT issues not Reckon. As you don't have an exchange server you need to setup connectivity to your email account. If you haven't done that your emails can't send. Spend some money and get someone to sort this properly otherwise you will waste a lot of time and money trying programs and manually sending emails. It will be money well spent.

I have the same issues with reckon and you pay for it but it is not doing its job!! I have to always email myself etc its a pain!! I am looking to leave reckon for this reason and more, cannot log in to it its always got issues!!
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
this is about accounts hosted. the invoices do not come from my email address they come from accounts hosted, that is the problem. all of my emails get sent to customers, it is only the invoices as they are not connected to my personal email as reckon one has. can someone clarify this please as I am not the only one that has this problem. accounts hosted is an online platform so emails go from their server not mine I thought.
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
sorry I didn't clarify with my initial post that I am using Accounts HOSTED
Photo of Rav

Rav, Community Manager

  • 59,790 Points 50k badge 2x thumb
Therese,

So your Yahoo recipients were getting their emails this year but only on the last occasion ALL your Yahoo recipients DID NOT recieve their emails?
What is the sample size that we're referring to in this specific case?

With your Gmail or Hotmail recipients, again is it ALL of them of just MANY?

For all other email domains, are they receiving your emails?
(Edited)
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
hi Rav,hotmail and gmail is hit and miss, so some get, some don't, those that get often go to junk even if they have received before. Yahoo did not receive at all.
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
Other email domains seem to be okay. 
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
Hi Rav, have you got a solution for me? I have had to re issue at least 200 invoices this week and last due to customers not receiving. WE have 100 customers with yahoo accounts. some of these have been receiving invoices for the past 3 -4 years and now nothing! something is wrong here! 
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
Hi Rav, what can i do about this problem? please send some advice.
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb

If you think of your data as separate from every other persons data Reckon would find it difficult to send your Invoices as just yours and not another companies. They redirect the mail so that when your customer replies it comes directly to you not Reckon. Although I use the desktop version now  I did use the online version previously and could send emails (Haven't used Reckon One but doubt it hasn't been resolved) QuickBooks have articles that discuss this issue which might help but as mentioned a qualified IT person should be able to resolve.

https://community.intuit.com/questions/1181631-am-i-able-to-email-invoices-through-quickbooks-online...

https://community.intuit.com/questions/1602397

Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
HI RIck, Reckon One I believe has resolved this issue, Invoices come from the business email, not reckon. Xero also does this. They have just not incorporated this functionality into accounts hosted programme. see response for the second article you mentioned above.the other problem we have mentioned this year, is that gmail, yahoo etc update their spam filters, so customers who previously got our invoices now find they are not receiving at all, or it is going to junk.
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb
As mentioned I used hosted and it is definitely not an issue to send from there. Spam filters for those providers can easily be gotten around. I can't show you a fix because each person has different setups that could be also affected but I assure you it can be sorted. Take a look at my website we are IT experts for businesses. There are lots of IT companies that can fix this for you. If you like I could recommend one. Send a request to sales@blacksanz.co.nz and I will respond from there with more specific details based on your location.
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
Thanks Rick. We use multiple computers at different locations with different servers so would this still be the case? and what about other customers who have the same problem? excuse my ignorance.Therese
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb

Hi Therese,

This is most likely (can't be sure without looking) be GMail & Yahoo type accounts have issues with SMTP settings. The same issue often occurs for people who want to scan to email addresses. A lot of people probably having the same issue as we come across it all the time. Given you have servers I would really question why you are using either Gmail or Yahoo. They are not as easy to use or often (because of the way they are setup) not as secure as Office 365. One aspect of Office 365 is it uses an Exchange Server which can easily be setup for SMTP settings.

I think this might be worth a phone call for you. See my email address earlier so contact me if you would like to talk about this issue. (No charge...lol).

Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
hi Rick, we don't use Gmail or Hotmail or yahoo.it is our customers who do.  Their spam filters I believe are blocking the emails that come from reckon. when we send emails through our own server, they get them.
Hello ALL we may be able to help in emailing issues. Cosmic  Invoice app for Reckon Hosted can assure all our emails thats gets sent to your customers are received by  them.

We also automatically attach all  PDF Invoice with invoice number shown on the subject field.
We offer lots more in this app in short:

1. Automated Online payment using Stripe
2. Ability to take job site pictures and instantly send it to your client with attached quotation
3. Attach before and after job sites with invoice

We have now web based application use it in any portable lap top or desk pc, our mobile app works on all Android devices.

SEE  RECKON ADD ON MARKET:




https://www.reckon.com/marketplace/add-on/cosmic-invoice/
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
HI Chandra, we don't use mobile invoicing but send 1000 invoices every quarter to regular customers- how will this help?
YES use our web based app talk to me thanks
0407068942
Further its quite a possibility that if you have same invoice content we can automate the process of sending these invoices and also this will sync into Reckon Hosted.
The business is about automation and have more time to get more revenue
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
cant automate sorry. invoice is different each quarter for each customer
But your invoices are not going and we can assure you the invoices will be received. Why don't you try for free for one quartwe. We can't get any cheaper than this
Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
we need to do the invoices from reckon, not the app as we have groupings by schools etc. is this possible?
Yes u do from Reckon but send via our app .as isaid it's free try
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb

Hi Therese, I am writing offering free help one last time. If as you describe the emails are being blocked by the receivers and you are not using cloud based emails then the issue is even easier to resolve. The only reason I hesitate to provide an answer through the forum is that we should confirm a few variables with you verbally so that we do not advise you to change something that causes further issues which is very common in IT.

You do not need to buy another product to do this.

Phone me tomorrow 06-7699907 I have no contact details for you.

Photo of Therese Dabbs

Therese Dabbs

  • 576 Points 500 badge 2x thumb
i am in Australia. what is your full phone no?
Photo of Rick Clement

Rick Clement

  • 400 Points 250 badge 2x thumb
0064 6 7699907

This conversation is no longer open for comments or replies.