emailing problems invoices etc

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  • Updated 1 year ago
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we use accounts hosted.
we are still having problems with invoices going to people's junk mail and people just not getting invoices. we send 1000 ( yes one thousand) invoices every quarter. this quarter we sent slowly, ie a small amount every hour as sometimes hotmail / gmail blocks all emails once you exceed a certain number.
we have STILL had people say they did not receive the invoice, nor was it in junk. the email address was correct.
i would like a feature with Reckon where we get a reply email if 
1. the email address is wrong and it was not sent in the first place
2. the email did not get through

with outlook and our website, whenever i send an email i get a reply if it is not received. with reckon this has never been the case, so i have no way of following up invoices if i do not know who did/ didn't get them in the first place!
at the moment we are texting customers which takes a whole day!!! just to find out if they got the invoice. 
this is frustrating and is something that needs to be looked at.
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Therese Dabbs

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  • frustrated

Posted 1 year ago

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Jason Williams

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i Have the same problem or they are not opening when they receive them. I have one customer in particular who has a problem every week when i send theres.
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Kerrie H

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Agree, it needs to be looked at.  I have a copy of the invoice sent to our email address but this still does not let you know if the customer has received the email or advise if the email address is wrong i.e. customer forgets to tell us they have changed their email address.
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Kevin Russell, Accredited Partner

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Therese Im with you. A read receipt / delivery receipt is essential. I have also had issues with emails not being delivered.
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John Graetz

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I know that this could be a bit messy and cumbersome, but has anybody tried bringing the Reckon file into the Enterprise Desktop version, sending the emails from there, which would use your own email system, instead of Hosted and then uploading the file back to Hosted?  It might be a good experiment for you Therese to see what happens under those circumstances, particularly as you have so many invoices being sent out.  I know that this is only a second-rate possible solution, but it might just work.  At least by doing that you should be able to get read receipts or whatever else, such as non deliveries.
John L G
(Edited)
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Andrew

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Fully agree. Users have given Reckon lots of requests, pleas and begging. But they continue to ignore them for 2+ years.

So maybe, its you the customer who needs give them a break! 

At the moment, customers are locked in and staying. So they just whine a little but still keep handing over money year after year.

Legacy data lock in seems to be keeping users here and Reckon knows it.
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John Graetz

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Perhaps Reckon has a scoring system going which requires say 1,000 whinges before they decide to do something.  
John L G
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Therese Dabbs

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I agree with you both also. we are locked in partly as our customer profiles are quite complicated and reckon have good search functions etc, We can group customers according to different fields. we will be looking into another program though and if they can provide this functionality I guess we weigh up the time to transfer 8 years of accounting might be worth it to get a better system in the long run.
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John Graetz

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If only we could get something like the ability to create a batch for those invoices, similar to banking, export it out of Reckon and then find a way to import it into our email programs, we could be cooking with gas.  There has got to be some clever programmers out there who could do that.  Where are you Mr Microsoft?
John L G
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Andrew

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But why should you have to jump through all those hoops, John? emailing an invoice from an accounting package is pretty 101 stuff really. If you're accounting package can't do the basics, then its time to go shopping.

Most just like Reckon, will import for 'free' but have time limits, like the last 3 years. You can pay a fee to have more imported over if needed and/or just keep Reckon around in a read only state.

Its really sounding like a bit of stockholm syndrome........

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