Emailing with the New Windows 8 Cloud based email.

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  • Updated 6 years ago
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Reckon Business Accounts Desktop. Can no longer email reports and invoices since changing to a Windows 8 computer. My Email account is now Outlook cloud based. How can I email through Reckon accounts again?
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Judith Nicholls, Accredited Partner

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Posted 6 years ago

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Jason Beaven, Alum

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Official Response
Hi Judith, Thanks for posting your question in the community!

Unfortunately because Reckon Accounts Business 2013 desktop edition requires a desktop email client to send emails, users who have upgraded to the Cloud based Outlook 2013 are experiencing compatibility troubles.

Whilst Reckon does not currently support Office Outlook 2013 we expect that Accounts Business 2013/14 is will be compatible with Outlook 2013. In the meantime we do have a workaround that a number of Outlook 2013 users found to be successful:

  1. Close Accounts Business

  2. Right-click your Accounts Business icon

  3. Select Properties and click into the Compatibility tab at the top of the window

  4. In the Privilege Level section tick the box next to Run this program as an Administrator

  5. Click OK to save and close
Note: Under Compatibility mode, ensure the box next to Run this program in compatibility mode for is un-ticked

Regards,

Jason