Emailing invoices in Reckon One
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Steph Luck_8206927
Member Posts: 30 ✭
Since the upgrade, has anyone that was having issues emailing invoices had a fix? I've only just discovered that a client book has the issue, and of course it's out of support hours!
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Comments
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Hi Steph,
Thanks for your post.
Can you please pass me more information about this? Are the emails not being received or they're showing as "Processing" in the email history?
Thanks
Ifti0 -
It doesn't do anything, The red dots go around and then either the dots just go away and the invoice screen remains, or it flicks it back to to the front screen. The email pop up screen doesn't come up. Yes, I've tried different browsers, and I've put in my email address to see if it is actually being sent anyway- and it's not. It's being a bit sporadic in opening the 'edit customer details' link, and won't show email history either.0
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Thanks for getting back to me Steph.
Can you please pass me your username via email? Please send it to psgsupport@reckon.com and I will look further into it.
Thanks
Ifti0 -
Hi Steph,
I've been informed that this issue should be resolved now.
Can you please try it again and let me know the outcome please?
Thanks
Ifti0
This discussion has been closed.
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