EMPDUE file and Taxable payments file, both failed when lodging via ATO Business portal. Reason from ATO - please contract software developer, the file size is not a correct miltiple of the record length. Ive not had this problem in the past.
The usual reason for this type of failure at the ATO site in the pre-STP era is a single digit entry in the Branch No field for your Tax Rego ID on the Company > Company Information screen. Generally, leave this field blank; only if your Branch No is something other than 001, ensure that it is entered in 3 digits - ie as 002 and not as 2.
Generate your export files again and upload to the ATO.
not fixed, Field was already blank, so any other suggestions. i have tried 3 times , and all times same error. Never had it before, so unsure what has changed, as i have done all the new programs so everything is the most current program. thanks