EmpDupe Error message

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  • Question
  • Updated 5 days ago
Hi - I just tried to lodge an EmpDupe file and got his error message from the ATO:  "Reason: Please contact your software developer. The file size is not a correct multiple of the record length."   Every other years it's worked.  Does anyone know what this error message refers to?
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Shirley Pech

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Posted 7 days ago

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Simon Hutchinson, Employee

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Hi Shirley
What version of the software are you on and which product
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Shirley Pech

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Hi Simon
Reckon Accounts Hosted 2018 R2.
This is the first year that I have used branch numbers in the Tax Rego ID section under Company Identification...what that make a difference?
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Jean Brown

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I have received the same error message should we be using the 2017 version?