When sending one of our employees his payslip it gets sent to his work email rather than his personal one. Before sending I double check the address and it is always his personal, but defaults somewhere between QB and Outlook. He is also receiving 2 copies. How do I stop this?
As a first step you should delete addresses from all email fields in this employee's record. Then re-sort your Names List and Rebuild the file. Then add the email address back into the appropriate fields in the employee record.