employee email in set up vs email pay run

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  • Updated 1 week ago
Hi,
I'm using Reckon One, and I have set up a number of employees.  I did one pay run and then realised I had not input the correct email address for one of them.  I changed the email address in their master record but the old address continues to be the defaiult when sending a payslip via the 'email payslip' process during the pay run.  I can override it in this part of the application but it means I need to override it each and every time I do a pay run and I'd prefer I didn't have to do this.

Thanks
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Andrew

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Posted 1 week ago

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Hawk

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Check the email address under Personal tab on that employee. Changing it in General tab will not change itself in Personal tab.
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Andrew

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Yes, okay.  So it's obviously set by the system at the time of initial creation by inputting once, it is automatically replicated but the updates don't appear to flow through.

All sorted now, thanks Hawk.
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Hawk

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Cheers mate!