Employee missing from PAYG Summaries

Adam_7626571
Adam_7626571 Member Posts: 3
edited July 2020 in Accounts Hosted
Hi,

I am currently attempting to generate our 2015 PAYG Summaries.
When I go to print and review all employees are listed except for one.

I have also checked the email function and he is not listed there either.
He is not listed when I attempt to generate the empdupe file.

Please Help!

Thanks

Adam

Comments

  • Ian_7626588
    Ian_7626588 Member Posts: 3
    edited July 2015
    Hi Have the same issue, two employees have missing group certificates. Cannot generate one anywhere. Could it be because there was no tax paid? Wages were drawn so a group certificate is necessary. 
  • Adam_7626571
    Adam_7626571 Member Posts: 3
    edited July 2015

    Hi,

    I have tax withheld from my employee, so that can't be it in my case.

    I find quickbooks payroll system so complex and dated especially compared with other products out there!


  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Adam.  First probably stupid question is - have you selected the correct year?
     Secondly.  Run the report - Reports - Employees and Payroll - Payroll Summary - Last Payroll Year and then set the columns drop down box to "Employee".  Does the employee show up in this report?  John G
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Adam and Ian.  This could be the problem.  Go to employee record and the tab "Payroll and Compensation info".  The click on the "Taxes" button.  Then on the next page, down at the very bottom is a little box which says against it "Exclude from Payment Summary".  If this has been ticked, then that is probably the problem.  Untick it and you should be in business.  John G 
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Adam and Ian.  Have a look at Knowledge Base ID 2046.  If no tax was deducted, it appears that this could be another reason for not showing.  They provide a fix to cater for this problem.  Here is the link:
    http://kb.reckon.com.au/issue_view.asp?ID=2046
    John G
  • Ian_7626588
    Ian_7626588 Member Posts: 3
    edited July 2015
    Hi My employees are in the Payroll Report for the year and Not excluded within the employee taxation information, Thanks for your help.
  • Ian_7626588
    Ian_7626588 Member Posts: 3
    edited July 2015

    Final got them to print, I had to make them have 1 cent of tax paid for them to print. A crap work around if you ask me!!!

    Thanks John for your help. Ian

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Very good Ian - I saw that fix and did find it a rather surprising way.  One would really think that they could come up with a way to overcome this problem and so save the frustration that arises.  Anyhow, it worked and for you that is the main thing.  John G
  • Danny Loypur
    Danny Loypur Member Posts: 9
    edited July 2015
    Hi John
    I agree with both of you that Reckon provide a unacceptable workaround by imputing 0.01 cent in tax. I have 93 casual employees and I have to do this for half of them. I have just tested the 2016 version and nothing has been fixed. This payroll summary not printing for zero tax is still there and when closing the program the software still can not default to a drive for back up like it use to about 3 versions ago.
    Reckon just does not care about supporting this software, very poor.
    Regards
    Danny
  • Adam_7626571
    Adam_7626571 Member Posts: 3
    edited July 2015
    Hi John,

    Thank you very much! Worked perfectly.

    Thanks
  • Lynne_7628453
    Lynne_7628453 Member Posts: 2
    edited July 2015
    Hi John,

    We also have 7 out of 26 employees for which no payment summaries will print.  All are active employees and none have the Exclude from Payment Summaries box ticked.  Only 3 of the 7 have no PAYG deducted in the year so I don't think that is the problem.  Any other suggestions?
  • Louise_7628507
    Louise_7628507 Member Posts: 4
    edited July 2015
    I have 3 out of 13 employees for whom no summaries were generated.  They are not excluded via a tick in the box and are full time employees with tax deducted weekly.  Like Lynne, I would love some advice before I revert to writing them manually.................in this day and age.   Louise
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
    Hi Lynne.  That is not really a good result.  At the moment, the only other thing that I can think of is to ensure that for at least those seven (and at least four) employees, in case you haven't already done so, do this:
    1.  Go to Employees Centre / Employees
    2.  For each affected employee, ensure "change tabs" drop down box is set to "Personal Info"
    3.  Click on the "Address and Contact" Tab and go to the last box "Preferred Send Form Method" and set the option to "Both".  Then click OK and go to the next employee.
    If this doesn't work, I am at a loss because I am not aware of any other options that are available that could be affecting this.
    There is another thing that I would try and that is to run Rebuild (File/Utilities/Rebuild Data) three times - yes three times.  That was always something that had to be done when we upgraded from one year version to another and I have personal experience that doing this did actually fix some problems.  Hope that this might get you to a satisfactory conclusion - you will still have to do that one cent tax "trick/farce" exercise for those who have had no tax taken out.  John G
  • Louise_7628507
    Louise_7628507 Member Posts: 4
    edited July 2015
    Changing "Preferred Send Form Method" worked !!
  • Lynne_7628453
    Lynne_7628453 Member Posts: 2
    edited July 2015
    Thanks John - changing to "both" fixed the problem
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
    That is great news Lynne - thanks for letting know.  John
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
    That is also great news Louise and great satisfaction from having another problem solved!!  John