enter or tab still runs backwards but not all the time

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  • Updated 5 years ago
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enter  runs backwards
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Tonys Tyres

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Posted 5 years ago

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Kelly Day, Accredited Partner, Accredited Partner

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Which browser are you using??  See my previous posts re Google Chrome - keyboard functions all work properly in Chrome
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Karen

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ditto tab too. i have tried chrome and safari and see no difference.
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Jennifer Bennett

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I find that it has something to do with the Shift Key.  Each time you press the shift button for Capital Letters then tab to go to the next column, it will go backwards.  It is very frustrating but if you press the shift key again, it will go forward.  Still not the solution though!!!
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Karen

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yes according to Reckon we have 'sticky shift keys'!!! arggg!
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Kelly Day, Accredited Partner, Accredited Partner

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So, just in case, you haven't done this to Google Chrome Settings:

Settings - (Top Right Hand corner - image of 3 lines)

Scroll Down to Advanced Settings
Privacy
Content Settings
Scroll Down to Pop Ups
Do Not Allow Pop Ups
Manage Exceptions
Type in www.reckon.com
Type in www.hosted.reckon.com
Done
Done

Go to Downloads
Tick "Ask where to save each file before downloading"
This will help when downloading ABA files/Saving Excel Exports etc from "My Live Q" drive
Close the Settings Tab
Close Browser
Open Browser
www.reckon.com - now save to Favourites/Bookmarks/Default Home Page - whichever you prefer
In some cases, a computer reboot may also be required

AND

Quite often when you download updates to other programmes, they are sponsored by other products and they are installed at the same time as your update (Adobe for example offers to install the "Ask Toolbar", if you don't notice these, they get installed and your browser can become overloaded with additional toolbars.

I deleted these of the client's laptop (with her permission of course) and some other programmes that had also been installed thanks to her kids, cleared the browsing history and VOILA, we now have speedy login, no timeouts and full keyboard recognition.

So, go to
Control Panel
Programs
Programs & Features
Look for Browser add ons and uninstall - if you're not sure, seek assistance - you don't want to delete the wrong things here.
Look for junk that kids may have downloaded and get rid of this too (having to share your computer with the kids has its pitfalls!!)
Open your browser
Settings
History
Clear Browsing History (the terminology may vary browser to browser, but should be easily identifiable)
Close Browser
Re-boot computer
Try logging in again

Got to be worth a try - it has worked with my clients 
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Karen

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made no difference here.............
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Vanessa Hales

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No difference here either. 
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Fee Howell

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I use Chrome and have the same problem. It seems to happen when I enter text into a field. Then the TAB takes the cursor backwards. SHIFT TAB and then I can TAB forwards again

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