entering transactions reckon 2017

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  • Updated 8 months ago
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go to enter a transaction and the screen brings up 'buy -shares bought' and the whole screen freezes. end task using task manager and process repeats itself. How is this fixed?
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martin phillips

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Posted 8 months ago

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John G, Information Support Analyst

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Hello Martin,

It sounds like your file has a minor corruption.

Please Validate and then SuperValidate your datafile.
  1. File > File Operations > Validate
  2. To Super Validate, same steps but hold down Ctrl key with Validate.
Close and relaunch Reckon Accounts Personal and try adding a transaction.

If the problem persists, create a new datafile out of your existing data.
  1. File > File Operations > Copy
  2. Enter a location and file name for the copy 
  3. Set the dates from the first date in your file to today
  4. Tick both boxes to include prior Uncleared transactions and Investment transaction 
  5. Elect to open the copy.
Close and relaunch Reckon Accounts Personal and try adding a transaction.

 
Looking forward to you regaining this functionality.


regards,
John.