Enterpise Trial. Go to Receive Payments and everything freezes.

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  • Problem
  • Updated 5 years ago
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  • (Edited)

I have downloaded Enterprise trial, restored from company backup, am able to invoice and other tasks but as soon a I select Receive Payments, the screen freezes, cannot choose anything or even close. I have to use Task Manager to End Task and exit. Any ideas?

Thank you! Kate.

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Kate Maynard

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Posted 5 years ago

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Mirko, Alum

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Hey Kate,

Please try to open a same company file and see if running this process causes the same error.

This a way to test if there is a set up issue, or a corruption somewhere in the data file.

Thanks,
Mirko


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Kate Maynard

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Hi Mirko. Thanks again. I opened another company and even made a new company and when I opened these, I have no issues in Receive Payments. Only in my working company file.

Kate.

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John G, Information Support Analyst

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Hi Kate,

Thanks for the added information.

You should resort your lists, rebuild your file and then Verify, hopefully getting a message that no errors were found.  If there is an error, Rebuild again and Verify.  Repeat the cycle until a no error found message is received.  

If yo are still getting errors after several cycles then you should call Technical Support for further assistance.  

Hope this resolves your issue.  

regards,
John.