Enterpise Trial. Go to Receive Payments and everything freezes.
Kate Maynard
Member Posts: 3 ✭
I have downloaded Enterprise trial, restored from company backup, am able to invoice and other tasks but as soon a I select Receive Payments, the screen freezes, cannot choose anything or even close. I have to use Task Manager to End Task and exit. Any ideas?
Thank you! Kate.
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Comments
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Hey Kate,
Please try to open a same company file and see if running this process causes the same error.
This a way to test if there is a set up issue, or a corruption somewhere in the data file.
Thanks,
Mirko
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Hi Mirko. Thanks again. I opened another company and even made a new company and when I opened these, I have no issues in Receive Payments. Only in my working company file.
Kate.
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Hi Kate,
Thanks for the added information.
You should resort your lists, rebuild your file and then Verify, hopefully getting a message that no errors were found. If there is an error, Rebuild again and Verify. Repeat the cycle until a no error found message is received.
If yo are still getting errors after several cycles then you should call Technical Support for further assistance.
Hope this resolves your issue.
regards,
John.0
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