After we upgraded 2019 version (we save company file on our server and install the 2019 version in each user’s computer 5 in total), one user has trouble to login every morning. She has the below error and couldn’t login. But she can login after one of the other users login. Problem is she’s working early hours, so I have to leave my Reckon open during the night so she can login next morning. I tried to search for the answer, apparently it’s a common problem. But I’m not comfortable to delete any nd files as per the instruction. And I’m not sure why it only happened to her. Our outsourced IT person said this is the software issue and I should ask the software support for a solution. Could you please help me with this? I’ve screen shot some info below. I tried to login using different directions, all failed.