error 6123 on 2016 Accounts Premier. I cannot access my file

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 263 ✭✭✭
edited March 2020 in Reckon Accounts (Desktop)
Error -6123,0 Reckon Accounts is trying to access the company file but cannot contact the database server. I have installed the 2016 version this morning and have been using it. I was kicked out and now can't access the file.

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  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 263 ✭✭✭
    edited March 2020
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    please can someone help me with this urgently, i cannot do any work. I have tried calling several phone numbers and keep going around in circles and message telling me no one is available. Reckon this is very poor indeed
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited February 2017
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    Hi Jo-Anne,

    I've found this support article in relation to that particular error message -
    http://kb.reckon.com.au/issue_view.asp?ID=280

    Try out the suggestions and let me know if there is any change

    Cheers
    Rav

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 263 ✭✭✭
    edited March 2020
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    Hi Rav I have re started my computer and can now access the file. It took about 3 minutes to load, very slow
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 263 ✭✭✭
    edited March 2020
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    Each time i go to a new field, I am getting a message across the top where it says Reckon Accounts Premier Edition 2016 (not responding)

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