Error, adjustment has been declined by ATO from my mobile app

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  • Problem
  • Updated 3 weeks ago
Please tell me how can i fix it.


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Helen

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Helen,
The problem here is that the super figure for this employee has been entered with a number over 2 decimal places ie. 0.00999999999999091 as shown in your screenshot.

What you need to do is bring this number back to a valid 2 decimal number. 
Create an adjustment in the app (not a pay run), select the relevant employee this relates to and in the super field add in a value that brings that above figure to a 2 decimal number for example; 0.00999999999999099 would bring that figure to 0.02
That's just an example, you can use your discretion here and add in anything you like as long as the end result is the adjustment brings the first value back to a 2 decimal place number.
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Rav, Community Manager

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Helen,
Have you already completed the adjustment to rectify the issue of the super figure being over 2 decimal places? If not, then you need to do this first.
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Helen

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i put 295.23, then try to make and - in front of $, it shows:
YTD total can't be negative
Please check and update your adjustment amount
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Rav, Community Manager

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Helen, did you complete the step that I outlined in my first reply, click HERE to view.
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Helen

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Hi Rave,
Yes, of course, i never put more than 2 decimal point.  
Now what i need to put the amount is negative, message shows:
YTD total can't be negative
Please check and update your adjustment amount.
Please help!
Any phone number i can call u?
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Helen

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Hi Rave,

I did complete the step already, its success.  What is the next step?  I tried to make zero to that employee, still can't put negative.....

Other message for No2 employee, please read below:

So what amount i should put this time?

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Helen

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Hi Rav,

I did put 2 decimal number. 

I want to move to Reckon One Payroll from Free mobile app, the adviser told me to make my mobile app record for my employees to be "zero" to report ATO.  Then i can start from begin to create my employees in my Reckon One Payroll.

What i should do next?