# Error, adjustment has been declined by ATO from my mobile app

• Problem
• Updated 3 months ago
Please tell me how can i fix it.

• 150 Points

Posted 3 months ago

Rav, Community Manager

• 94,150 Points
Hi Helen,
The problem here is that the super figure for this employee has been entered with a number over 2 decimal places ie. 0.00999999999999091 as shown in your screenshot.

What you need to do is bring this number back to a valid 2 decimal number.
Create an adjustment in the app (not a pay run), select the relevant employee this relates to and in the super field add in a value that brings that above figure to a 2 decimal number for example; 0.00999999999999099 would bring that figure to 0.02
That's just an example, you can use your discretion here and add in anything you like as long as the end result is the adjustment brings the first value back to a 2 decimal place number.
• 150 Points
I want to move to Reckon One Payroll from Free mobile app, the adviser told me to make my mobile app record for my employees to be "zero" to report ATO.  Then i can start from begin to create my employees in my Reckon One Payroll.

What i should do next?

Rav, Community Manager

• 94,150 Points
Hi Helen,
Have you completed the adjustment that I outlined above in order to bring that number back to a 2 decimal place number?
You will need to do this first in order to proceed with 'zeroing out' your totals from the app.
• 150 Points
Hi Rav,

I tried to put -\$295.23, but it showed a message:
YTD total can't be negative

Rav, Community Manager

• 94,150 Points
Helen,
Have you already completed the adjustment to rectify the issue of the super figure being over 2 decimal places? If not, then you need to do this first.
• 150 Points
i put 295.23, then try to make and - in front of \$, it shows:
YTD total can't be negative

Rav, Community Manager

• 94,150 Points
Helen, did you complete the step that I outlined in my first reply, click HERE to view.
• 150 Points
Hi Rave,
Yes, of course, i never put more than 2 decimal point.
Now what i need to put the amount is negative, message shows:
YTD total can't be negative
Any phone number i can call u?
• 150 Points
Hi Rave,

I did complete the step already, its success.  What is the next step?  I tried to make zero to that employee, still can't put negative.....