Error after submitting STP file

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[Deleted User]
[Deleted User] Posts: 0 ✭
edited July 2018 in Accounts Hosted
I have upoaded my first STP file but get this ERROR: unable to process submission could not locate the submission that you have requested to be replaced. 

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited July 2018
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    Hi Jo,
    I believe that message refers to you selecting Full File Replacement as your upload option when there has been no previous submission. So essentially GovConnect STP can't replace a previous submission that isn't there, if that makes sense.

    If this is your first submission and you're not replacing a previous one, you need to select 'New'.

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  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited July 2018
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    Thanks Rav, but I do not see an option to select new by itself so I select new pay run/full file replacement, Once I click on confirm  I get a pop up window that requires me to select a payrun I am replacing. it will not let me submit without that

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