error code 141705757

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  • Updated 4 months ago
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Reckon Accounts Premier Edition 2018
I am receiving error code 141705757 after doing back ups.
It could be because I installed the current software on a new computer and chose the "Accountants" install by accident. Seeing my error (after a 2 month period) I backed up the data file and uninstalled and reinstalled the correct "General" version, which I had been using prior.
Now each time I do a backup, I get the error code and the software shuts down.
Yes, I have been to Utilities and performed both the Verify and Rebuild options. No change.
It does not seem terminal but it is irritating.
No I do not have a backup to go to because I have been using it so long and deleted the old backups.
Do I just reinstall the Accountants version and continue to use it?
Will this cause problems in the future?
Is there any other (easy) fix?
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Romeo Tumbri

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Posted 4 months ago

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John G, Information Support Analyst

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Welcome to the Reckon Community, Romeo.

Sorry to hear you are having some issues with backups.

A few questions first.
At what stage of the backup process does the error occur?
What is the full message?
What is the target location of your backup?
Does the error occur if you backup to your Desktop?
Is a backup being made?

In the meantime do a file copy of your company file in File Explorer to act as your backup.  Better still, if your company file is in its own folder, copy the whole folder.

Whether you installed as "Accountant" or "General" flavour has no bearing on this problem.

If the error is not due to drives/locations, then it is due to a corruption in the file.  Run a verify and check the QBwin.log file for errors and follow up on it - check the KnowledgeBase for information about the error/s found.


Hope to have you backing up safely soon.


regards,
John
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Fiona Grant

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I have the same problem - what is the QBwin.logfile? If this is the error file that is offered for viewing after the backup has failed and the error message appeared, If so, this is a technical file that means nothing to me. Please can you advise. Thanks. Fiona
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John G, Information Support Analyst

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Welcome to the Reckon Community Fiona,

The QBwin.log file logs the outcomes of the startup and shutdown process, and errors found in Verify and Rebuild.  You can access this file from your Company File by pressing Ctrl+1 > Ctrl+2 > Open Files, then selecting QBwin.log from the list.  You can view a guide to using it here (the article is a little dated but still applicable to today's version).  You can get help on errors identified there on the KnowledgeBase by searching for the error message or just the keyword qbwin.log.


Hope this helps.

regards,
John
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Romeo Tumbri

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By the way. that was error code 14147 05757. (Forgot the second 4).

At what stage of the backup process does the error occur?

      A. The error message comes after the back up is made. Right at the end.

What is the full message?
   A. Image attached

What is the target location of your backup?
  A. C:\Users\Romeo\Dropbox\Backups.....Have not had errors like this before.

Does the error occur if you backup to your Desktop?
  A. Yes. Same error

Is a backup being made?
  A. Yes. A backup is made, Fully functioning.

Just a note that this install will not hold the backup location information. When I go to backup, it always asks for the location. On the previous install, I only had to key in the location once.

As a fail safe, I will reinstall the software, later today, just to ensure that the install was not corrupt.
Will let you know the result.
Romeo
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John G, Information Support Analyst

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Thanks Romeo, sounds a good move.

When you have re-installed, before opening your datafile, open the Sample file and back it up to the Desktop.  Any problems?

If no problem then open your datafile and back it up to the Desktop again.  Any problems?

Your Dropbox is not a physical directory but a virtual one and Reckon Accounts does not interact with it properly and directing backups to it does have adverse affects.  You should create your backups to a non-Dropbox location and then copy/paste to the Dropbox directory. 

Let me know how it all goes.


regards,
John
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Romeo Tumbri

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Hi John,
Thank you for your possible solutions.
Unfortunately, I went ahead and started the uninstall before I read your post.

Halted Norton. Then, through Control Panel (Windows & Prof 64bit), I started the uninstall.
At Verifying Install an error came up "file in use" see image attached.
Could not see how to end it so I went to Task Manager and ended the task there.
Restated uninstall...still file in use (see attached File in use 2)
Don't know where to stop that one.
I know if I try to reinstall now it will give me an error message.
Any ideas as to how to proceed?
Romeo

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Romeo Tumbri

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The reinstall has operated faultlessly.
Problem appears to be solved.....exactly why the problem occurred, I am still scratching my head.
I will continue using and will advise if there are any problems.
Many thanks for your assistance.
Romeo