Error code: 1840074762 - hosted

lori_6951808
lori_6951808 Member Posts: 15
edited February 2017 in Accounts Hosted
I'm trying to enter a new item and it keeps shutting down on me with the following message: "Unrecoverable Error Code 1840074762, has anyone come across this before?  

Comments

  • lori_6951808
    lori_6951808 Member Posts: 15
    edited May 2016
    actually the error code keeps changing every time i try
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Hi Lori

    It sounds like a corruption issue, try resorting your item list in the first instance and try again.

    Failing that, rebuild and verify - http://kb.reckon.com.au/issue_view.asp?ID=336

    Let me know how you get on

    Cheers
    Rav


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  • lori_6951808
    lori_6951808 Member Posts: 15
    edited May 2016
    The rebuild worked, thanks Rav

  • lori_6951808
    lori_6951808 Member Posts: 15
    edited May 2016
    actually hold that thought it has done it again... now it is shutting down if I do anything in the item list...
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited December 2016
    Hi  Lori,

    There may be more than one error, or the Rebuild is unable to repair the corruption. Please look at the guide included in the KB referenced earlier for further steps to take.  You may need to do the Rebuild and Verify a number of times and perhaps do a manual rebuild.   

    regards,
    John.