error codes stp

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  • Updated 7 months ago
I lodged single touch payroll for the first time last week, upon lodging status was pending. This week I went to lodge this weeks payrun but last week payroll status has changed to error.  The error message is

The element 'Payroll' in namespace '' has invalid child element 'Amendmentl' in namespace ''. List of possible elements expected: 'InteractionTransactionld' in namespace ''. Hint: while processing parent element (Payroll) child mandatory element (InteractionTransactionld) was expected but not found

I contacted the ATO and they can not receive the error message for up to 72 hours (nothing had been received at their end) they suggested contacting Reckon.

Assistance to amend the error message will be greatly appreciated.
Kind Regards Sylvia
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Sylvia Pitts

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Posted 7 months ago

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Rav, Community Manager

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Hi Sylvia,
This message comes up when there is a mismatch between the file types for the STP pay event export file in your Reckon accounting software and the submission option selected in GovConnect.

To put it a bit more simply, you may have chosen 'Update Event' option in GovConnect STP whereas the pay event was created as a normal one ie. not created as a Update Event in Reckon Accounts Hosted. You just have to make sure that whatever type of STP file you are creating in your Reckon accounting software is what you are selecting as your upload option in GovConnect.