Error declined pay run

  • 1
  • Question
  • Updated 4 weeks ago
ATO sent the poll response but the service failed to deserialise it. What do I do to solve the problem. So confused d
Photo of jane

jane

  • 90 Points 75 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 105,082 Points 100k badge 2x thumb
Hi Jane,
This error message means there was an issue with the ATO's SBR2 service at the time of your submission. The pay run has not been processed.
My recommendation would be to create the payrun again and send it through.