Error declined pay run

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  • Updated 4 weeks ago
ATO sent the poll response but the service failed to deserialise it. What do I do to solve the problem. So confused d
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Posted 4 weeks ago

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Rav, Community Manager

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Hi Jane,
This error message means there was an issue with the ATO's SBR2 service at the time of your submission. The pay run has not been processed.
My recommendation would be to create the payrun again and send it through.