Error "Find Invoices"

  • 1
  • Problem
  • Updated 1 year ago
We are currently using Reckon Accounts Premier 2015. The below error keeps coming up when we are trying to find a particular invoice number. Below is what we are getting:



This has only started to occur after we did an upgrade from 2013 to 2015. 
Photo of Karen Robinson

Karen Robinson

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of John Graetz

John Graetz

  • 18,750 Points 10k badge 2x thumb
Hi Karen.  I don't know if this will help.  Have you tried using the Advanced tab search and looking for Number, rather than by Tax Invoice #?
John L G
Photo of Karen Robinson

Karen Robinson

  • 80 Points 75 badge 2x thumb
Hi John,

It does work through the advanced tab. But we would like to do a quick search in the first screen rather then having to set a range to search. 
Photo of John Graetz

John Graetz

  • 18,750 Points 10k badge 2x thumb
HI Karen.  I just did a test in my Accounts Premier 2017 version and it seems to work perfectly.  Perhaps this is one of those things broken in say your 2015 version but fixed in a later version.  I have no other potential explanation.
John L G