Error in registering software Reckon Personal

  • 1
  • Problem
  • Updated 4 weeks ago
having reinstalled Reckon Personal i am prompted to register software to continue after i've entered registration i then get a product activation box asking for my customer ID. i enter this and receive the following error. any ideas?

Error in executing statement
Array
(
    [0] => Array
        (
            [0] => 42000
            [SQLSTATE] => 42000
            [1] => 8114
            [code] => 8114
            [2] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.
            [message] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.
        )
 
)
Photo of david

david

  • 212 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Andrew Christie

Andrew Christie

  • 1,636 Points 1k badge 2x thumb
Hi David,
From the SQL error it appears that your input may have also included a character/s? Customer number should be all numbers no spaces etc.
Andrew.
Photo of david

david

  • 212 Points 100 badge 2x thumb
hey Andrew
numbers only entered, no spaces, no dashes same error
Photo of Andrew Christie

Andrew Christie

  • 1,626 Points 1k badge 2x thumb
Hi David,
I presume also that your PIN contains numbers, no spaces, dashes etc?

If so, perhaps another user may be able to indicate the root cause of the error.

Sorry not to be able to assist further

Andrew