Error installing Reckon Accounts 2019 on Windows 10: Error 1920.Service QuickBooks Database Manager Service

  • 1
  • Problem
  • Updated 4 months ago
HELP!!! No phone support available.
Brand new desktop computer.  Trying to install Reckon accounts Premier 2019 - upgrade onto Windows 10.  Error 1920.Service QuickBooks Database Manager Serviced failed to start.
Older version of software on another (XP) computer. Cannot get any solutions from community page and Reckon not taking support calls.
Photo of Helen Case

Helen Case

  • 670 Points 500 badge 2x thumb
  • annoyed

Posted 12 months ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 56,372 Points 50k badge 2x thumb
Helen call me Kevin +61407744914
Photo of Diane W

Diane W

  • 526 Points 500 badge 2x thumb

Hi Helen,

I am just returning to Reckon Desktop so it's been a few years in between, but in the past I was told by my software Reckon guru that if you need to update from an older version you need to update year by year, not jump multiple years in the one upgrade, as Reckon just doesn't like it.  When we did it that way there wasn't a problem.  I am also referring to the days when upgrades and new versions of the software came as CD's only so I am showing my age here!

Good Luck with this.

Di
(Edited)
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 56,372 Points 50k badge 2x thumb
Call me Trevor 0407744914
Photo of Helen Case

Helen Case

  • 670 Points 500 badge 2x thumb
Have you still checked that via Control Panel > Programs and Features > Turn Windows features on or off

that the check boxes for .NET Framework 3.5 & 4.7 are ticked?  If not, it means they are not fully active.  You need to open the sub directories on each and tick them to activate / fully tick the feature.  Apart from that I am not much help

Photo of Kym Hof

Kym Hof

  • 82 Points 75 badge 2x thumb
Helen you are a genius thank you!!!
Photo of Yakov Morris

Yakov Morris

  • 62 Points
I just had the same problem and found these possible solutions. I followed Helen's directions and tried again. It loaded properly. Thank you :-)
Photo of Shayb Khan Sultan

Shayb Khan Sultan

  • 62 Points
Helen, it's perfect! Thanks a lot!
Photo of Trevor Chivell

Trevor Chivell

  • 90 Points 75 badge 2x thumb
Does anyone every get a resolution from this site. Simple question; convoluted answers. OR irrelevant answers. Trevor Chivell



Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 50,200 Points 50k badge 2x thumb
Call me
Photo of Deebekay

Deebekay

  • 90 Points 75 badge 2x thumb
Hi Kevin

I'm also having some problems installing Reckon Accounts Premier 2019 on a Dell XPS Notebook running Windows 10 - could I give you a call to ask you a couple of questions
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 50,200 Points 50k badge 2x thumb
Yeppirs
Photo of Deebekay

Deebekay

  • 90 Points 75 badge 2x thumb
Hi Kevin

I resolved the problem by letting Windows 10 do a disk cleanup before trying again

Took about 4 hours for the cleanup and then relaunched setup and it went through perfectly

I broadned the problem from being QB related after I noticed a Dell update produced the exact same problem
Photo of Daniel Cozzolino

Daniel Cozzolino

  • 110 Points 100 badge 2x thumb
I had the same problem on fresh install of Windows 10.  You will need to d/l & install Microsoft .NET Framework 3.5 Service Pack 1 and the Reckon DB service will be able to register.  
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 56,372 Points 50k badge 2x thumb
You probably don't need to download it. You probably need to turn it on in Windows Features in the control panel