Error message 17 when attempting to post from POS to Accounts Premier 16.

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Error message 17 when attempting to post from POS to Accounts Premier 16. On reckon support advice Reckon POS was was uninstalled and then reinstalled but this did not fix the problem. Reckon said problem was associated with a Windows 10 update but ... how do we fix?
Photo of Kerry Prior

Kerry Prior

  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Warren Aitken

Warren Aitken

  • 170 Points 100 badge 2x thumb
Hello Kerry. Yes I had a similar issue after installing the latest Windows 10 update. We also lost use of our touch screens and printing services. Like you (and on Reckon Support advice), I uninstalled then reinstalled POS, but this made no change to any of the issues I was having. On the advise from my own IT people, I rolled back the windows 10 update and all was good. I'm unsure what effect this will have the next time a Windows Update arrives, but I will cross that bridge when the time comes.......   
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 38,624 Points 20k badge 2x thumb
Is there a patch for Reckon Pos to fix this? I only install important updates. I cant just turn them off.
Photo of Kerry Prior

Kerry Prior

  • 100 Points 100 badge 2x thumb
Tried to uninstall the windows update we believed was the problem KB4025342 however this did not solve our problem.  It isn't a long term solution anyway.
Had another chat to Reckon Support and their only advice is that we need to upgrade to 2017 POS and Reckon, however as we have unposted transactions in 2016 file we can't post and these should be done before any upgrade - we suppose these will have to be entered manually - currently 2 days and counting.  Any advice on this?
Reckon support indicate that it must be a problem that very few have as they haven't logged many calls - including no log of ours from yesterday...
Any advice before we upgrade and manually enter POS transactions?
 
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 38,624 Points 20k badge 2x thumb
You know you can change the file extension on the pos files to iif and then import them directly to Reckon. Of course TAKE A BACKUP before you do this. Call me if you get stuck

Kevin t:0407744914