Error Message

Kerri Ford
Kerri Ford Member Posts: 1
edited June 2020 in Reckon Accounts (Desktop)
I have updated Reckon with the 2019 Licence and updated tax table but now when I try to Open Reckon an error message comes up and terminates the program.  The error message is 28579.

Comments

  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited July 2019
    Have you search the reckon knowledge base re that error code
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Can you post a screen shot?
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Kerri

    Did you reboot your computer after installation?  If not try this and see if you can get in then
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    It is sounding to me like maybe you installed the tax table update without restarting the computer first, as per the instructions?  if this is the case then you have probably corrupted the installation.  You will need to go into Control Panel - Programs and Features - Select Reckon 2019 and choose to repair the installation... once this is done, restart the computer, do not open 2019, then install the update again, this time it should work?