Error message from the ATO - Single Touch Payroll

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  • Updated 3 months ago
I am getting the following error. Can anyone shed light? 

Note: This conversation was created from a reply on: Single touch payroll error.
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Len Corbett

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Posted 3 months ago

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Rav, Community Manager

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Hi Len,
This message comes up when there is a mismatch between the file types for the STP pay event export file in your Reckon accounting software and the submission option selected in GovConnect.

To put it a bit more simply, you may have chosen the 'Full File Replacement' option in GovConnect STP whereas the pay event was created as a normal one ie. not created as a Full File Replacement in your Reckon accounting software. 
You just have to make sure that whatever type of STP file you are creating in your Reckon accounting software is what you are selecting as your upload option in GovConnect.