Error message from the ATO - Single Touch Payroll

  • 1
  • Question
  • Updated 2 months ago
I am getting the following error. Can anyone shed light? 

Note: This conversation was created from a reply on: Single touch payroll error.
Photo of Len Corbett

Len Corbett

  • 216 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Rav

Rav, Community Manager

  • 107,998 Points 100k badge 2x thumb
Hi Len,
This message comes up when there is a mismatch between the file types for the STP pay event export file in your Reckon accounting software and the submission option selected in GovConnect.

To put it a bit more simply, you may have chosen the 'Full File Replacement' option in GovConnect STP whereas the pay event was created as a normal one ie. not created as a Full File Replacement in your Reckon accounting software. 
You just have to make sure that whatever type of STP file you are creating in your Reckon accounting software is what you are selecting as your upload option in GovConnect.
Photo of Len Corbett

Len Corbett

  • 216 Points 100 badge 2x thumb
Hello Rav,

I had the file regenerated and tried to submit as a full replacement file. When I go through the steps only 4 pay periods show up, which are not related to the first pay for this financial year. How do I either get the original file deleted or get it to accept this new file?
Photo of Rav

Rav, Community Manager

  • 107,998 Points 100k badge 2x thumb
Hi Len,
Full File Replacement will ONLY replace the last successfully sent submission. GovConnect displays the last 5 submissions in case there were any errors with the previous submission(s).

Something to keep in mind though is, Single Touch Payroll is reported on a Year to Date (YTD) basis only so your subsequent successful submissions AFTER the erroneous one has already updated your balances.
Photo of Mikala Matthews

Mikala Matthews

  • 60 Points
Hi Rav,

So I have just discovered this same error for a pay event that happened back on 5/7/19.  Do I pick full file replacement or update event to correct this pay run?