Error message in GovConnect - invalid phone number

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  • Updated 2 months ago
Hi, After three successful payment lodgements the fourth came up with this message - "The value specified for an item does not match the item type (value = "(08)9485 0725", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:TelephoneMinimalN) Hint: The Pattern constraint failed."
 I have changed the phone number in Reckon to match that in GovConnect.
Any clues?
Thanks, 
Jayne


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Jayne

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Posted 2 months ago

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Debbie

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Phone number needs to be 0894850725 all else will be knocked back ..
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Jayne

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Thanks Debbie, I can't get to edit the profile in GovConnect. Any help on that?
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Jayne

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Yes, now they are all showing up as errors.
I've changed the phone number in Reckon, closed and re-opened Reckon and it's still showing the phone number with brackets and spaces in GovConnect. When I try to re-submit all pay events it tells me that "to submit a Full File Replacement report a previous payrun report must have been successfully processed by the ATO". As I am trying to resubmit the very first payrun event, I don't have a successfully processed one.
Ideas?
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Debbie

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Yeah, stop going back to GovConnect unless you are going to upload the file again.

Do the steps, lodge a new file for each pay run
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Jayne

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I can't get past re-lodging the file for the first pay run.  It keeps coming up as error.  I've gone back to scratch and made new files for each pay run, but the message is need to have one processed first or when it did go through it still came back as error.
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Debbie

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Did you create a new file to lodge after you amended the phone number ?
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Jayne

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Yes
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Debbie

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You may need to contact them, do you not go through the Reckon portal, else go to your own company information and change it there, not sure why you need to change it in the GovConnect ?
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Jayne

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It has brackets around the (08) in GovConnect
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Jayne

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oh, and a space between 5 and 0
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Debbie

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Go to your Company file in Reckon 

Check that both cells for the Phone number format is correct, one in the payroll Tax Form Information section bottom RH Corner, change the Title to Ms or Mrs etc and the one for the company info including the fax number, all the same format, no indices, no gaps


Then Reload the STP form and relodge the first one




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Jayne

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That worked for 2 of the resubmissions.  Now the error message is 'We were unable to process your submission because we located multiple files to be replaced'  ??
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Rav, Community Manager

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Hi Jayne,
STP is reported on a YTD basis so you don't need to submit ALL the pay events, just the most recent one.

Please note, that any of the submissions that returned an error have not been processed so ensure that you're not selecting the Full File Replacement option when creating your pay event in Reckon Accounts Hosted as there is nothing to 'replace'. You need to create a new/normal pay event file to submit.